Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

McDonald's saw a surge in traffic from high-income Americans, while sales to low-income households continued to trail off, ...

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

With investor unease over AI stocks having just wiped a trillion dollars from markets, have we really learned the big lessons ...

McDonald’s remains in a rough patch as it struggles to shake a concerning pattern of customer behavior at its restaurants. In ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

DIVACS today is proud to announce its advanced artificial intelligence (AI) capabilities within the DIVACS Value ...

Entrepreneurs succeed not because they chase profit, but because they chase frustration. Every time a customer mutters, “Why ...

Thanks to AI, data science tasks that once demanded specialized skills can now be performed faster, more accurately and at a ...

At the heart of this cultural connection is Meta’s advanced AI technology, enabling personalized discovery and meaningful ...

High-value data — from health records and financial transactions to mobility, energy and environmental datasets — now sits at the intersection of national strategy, economic growth, and AI capability.

In October 2008, the Federal Energy Regulatory Commission (FERC) issued a groundbreaking order—Order No. 719—designed to ...