Providing consistent, reliable customer experiences with CQRS at scale
To maintain seamless customer experiences, Chase explains their transition to a modern, always-on ecosystem that scales with customer demand.
Smarter, faster, better: how AI is elevating the customer experience industry
The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.
Insurance Business America12h
Five ways to create a great insurance customer experience
Finally, trust and transparency go a long way in ensuring customer satisfaction at the end of their journey. This means data ...
Daily Courier4dOpinion
AI and the Quality of the U.S. Customer Experience
High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...
Digital Insurance5dOpinion
Moving beyond the first wave of CX digitalization
Customers want more self-service options, requiring carriers to continue their focus on updating their technology options.
iQor CXBPO™ Redefines Customer Experience
FORT LAUDERDALE, Fla., March 10, 2025 (GLOBE NEWSWIRE) -- iQor today introduced the next generation of its brand promise, iQor CXBPO™. The ...
Investopedia3mon
What Is Customer Service, and What Makes It Excellent?
She has nearly two decades of experience in the financial industry and as a financial instructor for industry professionals and individuals. Customer service is the support, assistance ...