Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

The horizontal future is about aligning every tool, every team and every decision around one North Star: the customer’s ...

The Trade Desk is going after Amazon; Facebook creators are going after Meta; and everybody’s going after Warner Bros. Discovery.

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Executives with Xperteks, M&N Communications, ITCubed, LeeShanok Network Solutions, Clear Guidance Partners and ABM ...

We independently evaluate all of our recommendations. If you click on links we provide, we may receive compensation. Stella Osoba is the Senior Editor of trading and investing at Investopedia. She ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

DAVENPORT, Fla. (WFLA) — A customer at a Polk County McDonald’s was shot during a dispute over being denied service late at night. At around 3 a.m. on Oct. 12, Peter Story, 19, and Nicholas Jones, 18, ...

Rail firm LNER has warned that some of its customer details were accessed in a data breach. The York-headquartered operator, which runs trains along the East Coast Main Line between London and ...

Supply chain risk is surging among global businesses. Verizon claims that third-party involvement in data breaches doubled over the past year to 30%. Yet usually this kind of risk is framed in terms ...