Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management ...

SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, today announced that it has been named ...

Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded ...

X Most telecommunications brands will have some version of a customer value management (CVM) tool. But often, it’s just a ...

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The communications provider strengthens its contact center platform with AI-driven workforce management capabilities through ...

Novaco AI has launched Nova Messaging, a system that lets customers book workshop visits, showroom appointments and test ...

Today it’s a cherished, protected part of Americans’ lives. Officials across the political spectrum have kept its promise to ...

Julie Headley, a human resources manager at Hy-Vee in Johnston, was surprised with the Legendary Customer Service Award for ...

AI-powered voice agents are transforming customer interactions and sales processes across industries. But while the U.S. and ...

Reviews of the Fulcrum data collection platform, AIPhone cross language calling app, ServiceMonster management software, ...