During a heated debate at a Public Service Commission hearing Wednesday morning Gas and Electric Co.’s (BGE) representatives ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in America in 2026.

Online, KLM is being flooded with complaints from customers about the Dutch airline’s poor customer service. KLM blames it on bad luck with snow cancelling many flights last month, and a Schiphol ...

In recent months, AT&T has quietly struggled with a growing customer problem amid heightened competition in the wireless industry. In response, it just made a billion-dollar move to give it a leg up ...

On Tuesday, leaders with Nashville Electric Service provided an update about ongoing power restoration efforts and the ...

A study of Ridgeland’s water and sewer rates led to an increase for customers.

If you’re a Verizon customer, there’s a good chance you were very unhappy yesterday. The U.S. wireless carrier suffered an outage that reportedly affected more than a million users. No company wants ...

Xiaomi has expanded its Premium Service Centre network in India with the launch of centres in 15 new cities. This is the ...

Swiggy has reached out to the customer but has not yet publicly detailed whether the delivery executive violated company ...