Reusable AI application models enable organizations to apply predictive insights across multiple customer scenarios.

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Discover the top wheelchair repair service providers in Boulder, CO, offering prompt, professional repairs to ensure your ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Senior CX leaders from Visa, Walmart, Southwest Airlines, and other powerhouse brands will headline the 2026 Customer Response Summit at The Ritz--Carlton, Amelia Island. This year's program promises ...

During a heated debate at a Public Service Commission hearing Wednesday morning Gas and Electric Co.’s (BGE) representatives ...

On Tuesday, leaders with Nashville Electric Service provided an update about ongoing power restoration efforts and the ...

The user posted on Reddit that she had purchased two pairs of jeans from Dillard’s online, each listed at $59.99. But when the jeans arrived, the price tags attached to them read $37.49. “My new jeans ...

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what you need to know.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you ...

Replacing corporate logos with photos and personal bios of customer service agents on social media can reduce complaints and boost satisfaction at no additional cost, according to research published ...

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in America in 2026.