Having a boss that gets you can be so special. Imagine dealing with a rude customer, and then the customer complains about you to your boss. Would you expect the boss to take your side or the customer ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Working retail can be really frustrating because often what is obvious to the employees is not obvious to the customers who often seem completely clueless. Imagine working in a store where you’re ...

Major retailers like Starbucks and Target are deploying GenAI assistants to help staff answer questions, freeing them to focus on customers and reducing holiday stress. Companies are failing to ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of helping companies automate client-facing interactions across sales, marketing, ...

Workplace communication is more complex than ever. Employees manage emails, Zoom calls and customer interactions without always realizing when their tone, pacing or engagement is off. AI is stepping ...

“As a first-time full job straight out of college, I feel as if the company really cares about helping me develop my professional skills, as well as care about my personal wellbeing. I love that there ...

As more organizations bring employees back to the office, they face a complex challenge: How to repopulate the workplace without undermining the improved productivity and employee satisfaction enjoyed ...