Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

If we ask our employees open-ended, probing questions and are willing to have an open mind to not only ‘hear’ what they have to say but really ‘listen’ to their feedback — with zero ego attached — it ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of helping companies automate client-facing interactions across sales, marketing, ...

The Minneapolis-based retailer issued a new directive for in-store workers instructing them to smile and make eye contact ...

Think back to your first day on the job. If you’re like most people, you felt excited and were eager to get down to work. But, based on the results of field research I recently conducted, I am willing ...

“As a first-time full job straight out of college, I feel as if the company really cares about helping me develop my professional skills, as well as care about my personal wellbeing. I love that there ...