Since happier employees are more productive employees, how can B2B business leaders harness the power of AI for their ...

For the 2025 Top Workplaces list, cleveland.com and the Plain Dealer compiled more than 180 stand-out Northeast Ohio ...

In the constantly evolving world of digital engagement, a strong focus has been placed on the interconnectedness of customer experience (CX) and employee experience (EX). As more businesses move ...

Hyland values employee feedback and has an impressive 98% participation rate on surveys. Because of this feedback, the ...

The connection between employee experience (EX) and customer experience (CX) is well-documented, with both anecdotal evidence and statistical data supporting the correlation. Research indicates ...

The employee user experience team spends time with gate agents, contact centers, and airplane technicians to identify technology to help employees help customers.

Unreasonable customer expectations lead to stressed employees, which in turn impacts overall service quality. Errors become more frequent, delays grow longer and other customers are left dissatisfied.

At 100 years old, JoCleta Wilson still isn’t ready to retire — but she is ready to share her tips for a long life. Wilson works two mornings a week, from 6 a.m. to 10 a.m., at a Home Depot in ...

Employee Jada Marsh noticed a customer in the drive-thru lane convulsing and called her team members for help. “I was like, ‘Guys, I think he’s having a seizure,’” she said.

Employee Jada Marsh noticed a customer in the drive-thru lane convulsing and called her team members for help. “I was like, ‘Guys, I think he’s having a seizure,’” she said.

Employee Jada Marsh noticed a customer in the drive-thru lane convulsing and called her team members for help. “I was like, ‘Guys, I think he’s having a seizure,’” she said.

CHARLOTTESVILLE, Va. (WVIR/Gray News) – A trio of employees at Chick-fil-A are being recognized for their bravery after rushing to help a customer who was having a medical emergency in the ...