North Carolina residents struggling to contact their families in the wake of Hurricane Helene aren't the only Americans experiencing cell service outages this week. On Sept. 30, Verizon customers began reporting service outages in major cities like New York,

Cell phone customers report that their Apple iPhones are stuck in SOS mode, allowing them to make emergency calls in areas with poor service. Usually, that means a rural area, but today, it includes some of the country’s largest cities, from New York to Los Angeles, Seattle to Miami.

Some Verizon customers across the U.S. were hit by a service outage Monday. The issue appeared to knock out cellphone service for tens of thousands of Verizon users. Data from outage tracker DownDetector shows that reports topped 100,

Affected customers say their phones are in SOS mode. It comes as the carrier is also battling outages in the Southeast due to Hurricane Helene.

On Monday, Verizon suffered a massive outage that affected customers across the country. While it’s not clear exactly how many customers were without service, Verizon has more than 114 million customers in the U.

Verizon users were experiencing an outage on Monday morning, causing many to see the SOS icon. Here's what it means.

The outage wasn't isolated to one region. DownDetector's map also showed many reports coming from the West Coast, Midwest and Northeast.