Salesforce’s (CRM) newly revamped artificial intelligence offerings are finally beginning to click with customers, according ...

In a country known for its culinary artistry and technological prowess, it’s no surprise that Japan’s restaurant industry is embracing a digital transformation. Leading the charge is Dinii, a ...

The criteria in these standards can help CX leaders and teams prepare to benchmark their CX programs and create a plan for optimization.

Since the artificial intelligence (AI) revolution began, investors have been drawn to technology stocks. One such company is ...

Expectation Confirmation Theory (ECT) can be used to better understand the quality of public services in relation to user ...

The marketing and advertising industry is a vital part of our economy, playing multifaceted roles in facilitating market ...

A March 2023 Market.us report projected the cloud computing market to reach $2.32 trillion by 2032, achieving a CAGR of 16% ...

Our team of experts reviewed 51 CRM software products and evaluated over 5,300 data points. In over 100 hours of research, we ...

Salesforce has long been a must-have tool for any business that looks to have their customer relationships managed as ...

In today’s fast-paced business environment, managing customer relationships effectively is key to sustaining growth. Customer ...

Customer engagement is about taking your clients on a journey, not to a specific transaction but to a new, richer ...