For all those companies that don’t acknowledge customers when they share feedback—good or bad—this article is for you.

Concerns about 23andMe's business prospects is raising questions about the genetic testing company's customer data.

When customers engage brands online, they are looking for a platform that’s intuitive and easy to use, provides fast loading ...

And I know that your healthcare business in pet services came from human interaction from your salespeople. I’m curious how ...

The easiest way to get the item you’re missing is to ask for it. Even the worst hotels will respond to a request for a new ...

Learn how data analytics is transforming industries by improving customer experiences, streamlining services, and informing ...

Learn about Google Ads' Customer Match policy update, effective January 2025, and how to maintain compliance to avoid ...

During the meeting, Nagaraju suggested using all means for doing re-KYC — such as fingerprints, face recognition, taking ...

HAMILTON COUNTY, Tenn. — Some customers are still unsure if they have lead in their water service pipes after Tennessee ...

After selling a second-hand Telfar purse to a buyer on Depop, a platform similar to eBay, a woman known as Lingy said she’s been forced to defend herself online from unwarranted customer criticism.