For all those companies that don’t acknowledge customers when they share feedback—good or bad—this article is for you.

Concerns about 23andMe's business prospects is raising questions about the genetic testing company's customer data.

When customers engage brands online, they are looking for a platform that’s intuitive and easy to use, provides fast loading ...

And I know that your healthcare business in pet services came from human interaction from your salespeople. I’m curious how ...

If a current customer who is compliant with KYC regulations at a financial institution wishes to open another account or ...

Digital KYC” means the capturing live photo of the customer and officially valid document or the proof of possession of ...

23andMe, the struggling ancestry tracing company, continues to spiral, raising questions about its business prospects and what could happen to its sensitive customer genetic testing data.

The easiest way to get the item you’re missing is to ask for it. Even the worst hotels will respond to a request for a new ...

Learn how data analytics is transforming industries by improving customer experiences, streamlining services, and informing ...

The Reserve Bank of India (RBI) has announced amendments to the Master Directions on Know Your Customer (KYC) on November 6, 2024 and the amended provisions in the Master Direction shall come into ...