Personalization in contact centers boosts customer satisfaction, loyalty and revenue by delivering tailored experiences that ...

OpenAI has rolled out an update to the desktop app, with a few features that can be a particular aid for data analysts.

Elihay Vidal’s AI avatar looks pretty darn human, and it will read you the latest news from a convincing synthetic media set.

Whether it's a walk with the dog before a stressful Zoom or just sitting quietly reflecting, marketers need to find some me ...

Could this strategic move enhance Contentful’s innovation leadership and set a new standard for personalized digital ...

Businesses are navigating the surge in AI investments, while facing growing challenges in proving ROI and realizing long-term ...

There’s a powerful link between employee motivation and customer experience. Empowering your team drives better customer ...

Last week, OpenAI released “o1,” a new AI model that can reason through hard problems by breaking them down to their ...

Applying customer experience principles to the government can reshape public engagement and drive data-driven decision-making ...

Emotional intelligence in marketing is crucial for CMOs who want to improve customer experience, trust and campaign ...

Traditional feedback mechanisms, which often involve lengthy surveys, interviews and delayed analysis, no longer suffice in a world where real-time interaction is the norm. Companies must now find ...

Here are the key differences of generative AI vs. traditional AI and how each impacts marketing strategies and customer ...