Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Booking.com has replaced its customer service staff with artificial intelligence (AI), meaning scam victims are now forced to report fraud experiences to a chatbot. Last year, the hotel booking site ...

A Houston woman paid a steep price, literally, for a simple bank deposit that she made at her local Wells Fargo branch. Willie Delane told her local Fox 26 network that on September 15 she deposited a ...

Financial institutions are leveraging AI to enhance security, deliver personalized experiences at scale, and streamline operations; however, success requires a strategic implementation that maintains ...

Forbes contributors publish independent expert analyses and insights. I write about retail and the forces that are redefining shopping. Nift, the technology company connecting e-commerce platforms to ...

Mint Mobile has officially launched MINTernet, a 5G home internet service using the same technology as T-Mobile 5G Home Internet, starting at $30 per month. The $30 rate requires a Mint Mobile voice ...

T-Mobile has quietly been planning major changes for its customers as it prepares to usher in new corporate leadership. Starting Nov. 1, T-Mobile CEO Mike Sievert will step down from his position, ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

What's it like to save a life, simply by being a good listener? A Lakewood woman's story about 40 years of volunteering for a ...

A 49-year-old man is accused of sexually assaulting a customer while making a food delivery at an apartment building in the city’s east end last week. Toronto Police say the accused was working as a ...