Empower field agents with all new Cisco Finesse Mobile Agent app with an enhanced intuitive user interface and advanced integration for smooth contact center operations. Bethesda, MD (PRWEB) - ...
TORONTO, ONTARIO--(Marketwired - March 3, 2015) - Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced Upstream Works for Finesse Voice.
A social media engine for the contact center; a new widget-based agent desktop; and a media capture platform. Today Cisco announced three new additions to their contact center--or as they put it, ...
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