Garvin, David A., and Norman Klein. "Note on Quality: The Views of Deming, Juran, and Crosby, Teaching Note." Harvard Business School Teaching Note 691-022, November 1990.
Garvin, David A. "A Note on Quality: The Views of Deming, Juran, and Crosby." Harvard Business School Background Note 687-011, September 1986. (Revised February 1990.) ...
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