High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...

CX programs need to leverage more advanced quantitative analytics to drive action, increase financial impact, and prepare for ...

Industry experts and CX leaders explore digital transformation, communication strategies, and the future of customer engagement. CHARLOTTE, NORTH ...

Imagine if a website could talk. Microsoft Advertising’s new innovations are proof that what was once a whimsical ‘what if’ ...

Customers want more self-service options, requiring carriers to continue their focus on updating their technology options.

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

As business leaders, we typically focus on products (which are important), but we often forget a crucial part: the customer's ...

FORT LAUDERDALE, Fla., March 10, 2025 (GLOBE NEWSWIRE) -- iQor today introduced the next generation of its brand promise, iQor CXBPO™. The ...

THIS GRANT. END QUOTE. A ONE OF A KIND ART EXPERIENCE WILL BE IN GREENVILLE STARTING THIS FRIDAY, ALLOWING YOU TO LITERALLY STEP INTO THE CREATIVE MINDS OF TWO OF THE MOST WELL KNOWN PAINTERS ...

She has nearly two decades of experience in the financial industry and as a financial instructor for industry professionals and individuals. Customer service is the support, assistance ...