Overview: AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...
Walk into many traditional enterprises and you'll find AI locked in pilot purgatory: endless POCs, sandbox environments, ...
In the second part of her Pharma Commerce video interview, Tina Martinez, vice president and head of global products and ...
“He explained that people return mattresses for all kinds of reasons. They bought a queen, but really needed a full, or they ...
Are rental car customers responsible to pay for the mechanical failures of the vehicles they rent? Avis appears to think the ...
Lead photo: Grainger signage outside of the Orange County Convention Center in Orlando, FL, host to the 2024 Grainger Show. (All photos by Mike Hockett/MDM) I was happy to attend Grainger’s biennial ...
Problem Solved: Help! My two-factor authentication on Amazon stopped working after I got a new phone
Bruce Gerencser can’t access his Amazon account after changing his phone number, leaving two-factor authentication tied to ...
AI-powered doesn’t mean inhuman. Agentic AI gives your employees the space to do what humans do best, turning every ...
As is custom, here's a look at some of the top user stories across diginomica this year. Use cases are our bread and butter - and here we take a look at some of the most compelling project stories of ...
Jonas Koh fulfilled his dream of starting a nasi lemak hawker stall. But in an area filled with a frugal older crowd, he's ...
Spectrum, which Charter Communications (CHTR) operates, has been on a downward spiral over the past few years as the cord-cutting trend, which involves consumers ditching cable services for streaming ...
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