With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

If you’re in business, know this: People talk; that’s the good news. Here’s the bad news: If people have a bad experience at your business, they’ll have a lot more to say to a lot more people. Here’s ...

WASHINGTON, D.C. -- The 2004 NRF Foundation/American Express 2004 Customer Service survey showed 99 percent of shoppers report customer service being important when deciding to make a purchase, NRF ...

Answer by Gaetano DiNardi, Director of Demand Generation at Nextiva, on Quora: While businesses talk a lot about the importance of customer service, there’s a surprising amount of confusion about just ...

Is providing excellent customer service important in today’s competitive marketplace? Winning more work seems to be everyone’s top priority today. Most construction business owners and managers use ...

Regardless of what industry you're in or what kinds of products and services you sell, your customer is the most important part of your business. Without the customer, you don't see any sales. As a ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

In today’s competitive home services market, plumbing companies face increasing demands for continuous customer support.

They explore the financial value of new patients, the significance of effective scheduling, and the role of scripting in enhancing customer service. Levin emphasizes the need for dental practices to ...

The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service teams were asked to do more with less while customers had more ...

As anesthesia practices have evolved over the years, it has become increasingly more important to maintain a high level of customer service to maintain relationships with both the patient and ...