The convenience store—konbini—is at the centre of daily life in Japan; it's not just a place you just leg it down the road to ...

In today’s competitive home services market, plumbing companies face increasing demands for continuous customer support.

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

The Social Security Administration has announced that it would “soon implement agency-wide organizational restructuring that will include significant workforce reductions." (Photo illustration by ...

Is good customer service important? Think of the relief you get when someone helps you exchange a poorly fitting dress or reverse a faulty charge. Now imagine when you’re at risk of being evicted or ...

Arthur L. just had a simple question about his upcoming cruise, so he googled Carnival customer service. “I dialed the number that was on display and a man answered,” he explained. “I thought it was ...

The Federal Civil Service Commission (FCSC) directed shortlisted applicants to fill an additional form within 72 hours to proceed in the 2025 recruitment Candidates must log into their profiles on the ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...