Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

As pandemic headwinds beset brands, they’ve had to deal with increasing customer service challenges ranging from providing a consistent experience during digital transformations to scaling service ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Predicting the outcome of the NCAA men’s Division I basketball tournament — an event where upsets are celebrated wildly and the outcome is notoriously difficult to foresee — is nearly as competitive ...

Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. Customer service is supposed to be a vital part of delighting ...

Hoping to capitalize on consumers’ general frustration with poor customer service, Discover Financial Services today launches a new TV advertising campaign touting its fast response, promising to ...