FOX 5 NY's Teresa Priolo reports from Clifton, New Jersey to recount Target's new customer service policy, encouraging ...

Fake customer service numbers on Google are scamming people. Learn how to stay safe and stop scammers from taking control of ...

Campaigns fade. Relationships scale. That’s the real superpower. The smartest way to grow your customer base is through relationships. They are businesses’ most underestimated superpower — creating ...

A new law on tipping was meant to make things fairer for hospitality staff. Instead, it’s ushered in a wave of confusing new charges – and diners are footing the bill, writes Hannah Twiggs ...

While other countries focus on service efficiency, Japan continues to lead with service excellence rooted in genuine care and ...

According to the researchers, an economically rational person would have no reason to leave a tip after the service has already been provided. Why do people tip? A recent study suggests that two main ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

It is considered standard for customers to tip service workers, such as restaurant servers, taxi drivers, hair stylists, and ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its systems with the customer’s time in mind.

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...