Here's a leadership truth that transcends industries: you can't expect world-class customer experiences from a disengaged ...

KANSAS CITY, Mo. -- A Kansas City grocery store employee received a $15,000 check after making the extra effort to help a customer. Eva Betts, who works at Cosentinos Market in the Brookside district, ...

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

At First Watch restaurants, things are simple. From the classic breakfast and lunch menu items to the crux of their internal culture: "You First." This not only means holding open the door for ...

Video footage captured by another flyer shows the employee browsing shoes and handbags while working behind the counter Hinterhaus Productions/Getty Images An airline gate agent was caught on video ...

A former Ulta employee recently sparked debate on TikTok when she shared what workers really wish customers wouldn’t say. TikTok user Maddy (@makeupbymaddyyy) took to the platform with a ...

Think back to your first day on the job. If you’re like most people, you felt excited and were eager to get down to work. But, based on the results of field research I recently conducted, I am willing ...

NEW YORK CITY (WABC) -- The MTA unveiled new customer service centers at several stations on Tuesday and we have this week's MTA Hero to thank. Samuel Wong helped to bring the stations to life as the ...

“As a first-time full job straight out of college, I feel as if the company really cares about helping me develop my professional skills, as well as care about my personal wellbeing. I love that there ...