Bankim Chandra is Director & CEO of Dotsquares. Always committed to innovative solutions and mentoring the next generation in the industry. After recently attending a private event at the Marylebone ...

Discover how AI is transforming the Business Process Outsourcing sector, enhancing efficiency, productivity, and strategic partnerships in IT outsourcing.

The business process outsourcing (BPO) market is growing at an unprecedented rate as technological advancements transform traditional BPO models to keep up with evolving business needs. As BPO service ...

Uganda’s current BPO industry is made up of only 30 small players, none of whom have more than 50 employees, due to a lack of government direction and challenges the strategy will aim to address. On ...

Artificial intelligence is reshaping the business process outsourcing industry at a noticeable pace, but most of today’s AI platforms likely won’t survive the next few years, according to Acquire ...

Uganda’s plan to become part of a major player in the international Business Process Outsourcing (BPO) has been boosted with a commitment from a leading player willing to invest in the long-term ...

BOGOTA, Colombia--(BUSINESS WIRE)--Colombia has become one of the most important global destinations for BPO and KPO operations, with an 8% and 18% growth in exports in 2022, according to the BPrO's ...

The business process outsourcing (BPO) industry has long thrived on a straightforward proposition: supply affordable offshore labor for routine business tasks. But within that reliability, Anthony ...

Cognizant CFO Jatin Dalal also weighed in on the intertwining of the operations and tech shift, saying it is forcing companies to rethink how services are priced in the AI era ...