Personalization in contact centers boosts customer satisfaction, loyalty and revenue by delivering tailored experiences that ...

OpenAI has rolled out an update to the desktop app, with a few features that can be a particular aid for data analysts.

The North America Coca-Cola Bottling System uses Genesys Cloud to create smarter bot-driven experiences and saves $1 million by reducing technician site visits using video-enabled chat SAN FRANCISCO-- ...

Traditional feedback mechanisms, which often involve lengthy surveys, interviews and delayed analysis, no longer suffice in a world where real-time interaction is the norm. Companies must now find ...

Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to disrupt the industry by replacing ...

UserTesting, a SaaS leader in experience research and insights, today announced the appointment of Baran Erkel as UserTesting’s Chief Strategy Officer. Erkel brings over two decades of experience in ...

Effective taxonomy management is crucial for organizing digital content, improving user experience, and ensuring your content management system runs smoothly. A structured approach can ...

Latest Commerce Creator Lighting Survey by URLgenius & impact.com Identifies Creator and Brand Insights Poised To Shape The Season NEW YORK--(BUSINESS WIRE)--Industry pioneer in intelligent app ...

Verint Open Platform Delivers AI-powered Insights to Business Leaders, Business Analysts and IT ORLANDO, Fla.--(BUSINESS WIRE)--ENGAGE 2024– Verint® (NASDAQ: VRNT), The CX Automation Company™, today ...