The criteria in these standards can help CX leaders and teams prepare to benchmark their CX programs and create a plan for optimization.

Zeta Global's Intelligent mobile solution launches ahead of schedule, while Zeta AI Agents unleash new customizable agentic workflows ...

MessageGears' new campaign prioritization offering seeks to enhance segmentation and personalization across channels.

CX automation is the only way forward, and AI technology is changing the game, Verint CEO Dan Bodner said at his company's Engage conference Tuesday.

The acquisition of AGENT511 expands Message Broadcast's customer engagement software for the electric utility industry.

Artificial intelligence produces impressive results for companies willing to take a chance on it, speakers point out at Verint's annual conference.

Braze offers a range of BrazeAI features to help marketers experiment and create customer experiences, It's newest innovation, codenamed Project Catalyst, is an agent that brings together investments ...

Claravine's new offerings enhance content and creative management with new AI capabilities and advanced tools and features.

Integrail, a no-code Agentic artificial intelligence platform provider, has launches AI Studio to help companies create AI applications and automate workflows without writing code using a ...

The Zeta Media Engine allows marketers to deliver personalized customer experiences through paid media activation. Additional features include the following: People-based prospecting, which allows ...

"The Loop is an absolute game-changer for marketers," said Rebecca Corliss, vice president of marketing at GrowthLoop, in a statement. "For the first time, marketers can see the sales they produce for ...

Airship helps companies to unify and optimize end-to-end customer experiences across websites, apps, and all channels.