The criteria in these standards can help CX leaders and teams prepare to benchmark their CX programs and create a plan for optimization.

MessageGears' new campaign prioritization offering seeks to enhance segmentation and personalization across channels.

Zeta Global's Intelligent mobile solution launches ahead of schedule, while Zeta AI Agents unleash new customizable agentic workflows ...

The acquisition of AGENT511 expands Message Broadcast's customer engagement software for the electric utility industry.

ORLANDO, Fla. -- Verint on the final day of its Engage 2024 conference launched Genie bot, an expansion of its contact center suite of business analytics solutions. Genie Bot is embedded in Verint's ...

The Zeta Media Engine allows marketers to deliver personalized customer experiences through paid media activation. Additional features include the following: People-based prospecting, which allows ...