Gaining new clients is among the toughest and most expensive business tasks whether you’re a real estate agency, a law firm, or a thrift store. But getting new business is often one of the hardest ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

Book group meetings, chat with team members, and experience our award-winning video conferencing platform in action. Access meetings from your laptop or mobile device via the RingCentral app – or skip ...

Want to have more meaningful meetings? Then it’s time for your business to prioritize face-to-face communication. Rather than send forgettable emails or messages that get buried in inboxes, ...

If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

All kinds of companies, large and small, have recently been discovering for themselves the benefits of using AI tools for business purposes. If you’re thinking about joining them, you’re in the right ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

Effective business communication is necessary for any business, but especially for small businesses when time is money. It would be easy to assume that if enough team members are good communicators, ...

Email: it’s an inevitable part of doing business, but that doesn’t mean it’s without flaws. And, for most workers who use email regularly, efficiency is one of the biggest ones According to research ...

Running a successful business is no walk in the park. This is especially true today. In the face of ever-changing business administration tools, marketing tactics, and employee expectations, you’ve ...

You might have heard the phrase “Device as a Service”—or “DaaS”—floating around lately. That’s because DaaS is growing in popularity with businesses across all kinds of industries. Picture it: What if ...

Email is so… old-school. But more than that, there’s another important reason why more and more companies are moving away from using email as their default communication tool. But wait, there’s more.