Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.

Everything you need to know about service request management in Jira Service Management. Best practices, step-by-step guides, and tutorials to get started.

The facilities service maangement template is best suited for facilities teams who need an easier way to track work and manage employee requests. This template helps teams manage requests for …

Learn how you can reduce your IT team’s workload with Jira automation rules, use Atlassian Intelligence to generate rules, and follow best practices for automating service request management.

Sep 26, 2025 · Control who can access your Jira Service Management projects and requests with step-by-step admin guidance.

Feature request software can help you effectively manage feature requests — and Jira Product Discovery makes it easier than ever. Features like roadmap planning and stakeholder collaboration …

We created Jira Service Desk in 2013, after we noticed that nearly 40% of our customers had adapted Jira to handle service requests. Thousands of teams managed requests through service desks, …

The portal serves as a self-service center where users can find answers to common questions, submit service requests, and track the status of existing requests.

Request management helps IT manage work across teams on a single platform. Incident management brings development and IT operations together to respond rapidly and resolve incidents.

Feb 4, 2025 · Managing a large-scale service desk is helpful in ensuring that customers raise requests using the correct request types and that agents' queues are in order. However, hiding request types …