Net promoter score (NPS) or Customer Net Promoter Score (cNPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would …

Oct 8, 2024 · Net Promoter Score® (NPS) is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company, calculated by asking customers one question: “On a scale from 0 to …

A net promoter score is a method of using a single survey question to gauge customer satisfaction with a product. Businesses can send out this question— “On a scale of 0 to 10, how likely are you to …

What is a Net Promoter Score (NPS)? A net promoter score (NPS) is a customer experience metric that helps organizations better understand customer loyalty and how happy customers are with their …

Net promoter score is a standard benchmark used by companies around the world. Businesses use their net promoter score, or ‘NPS’, to measure customer satisfaction and loyalty to a brand.

Net Promoter Score (NPS) measures customer loyalty and satisfaction by asking how likely users are to recommend your product. NPS helps identify strengths, weaknesses, and opportunities for …

Nov 20, 2025 · Net Promoter Score is one of the most common customer experience benchmarks for measuring customer loyalty and satisfaction. It asks customers the question: How likely are you to …