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Mock Call Script with Call Flow Guide: Hotel Booking Part 2
This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. I have also included the product knowledge so you can train yourself to think like a call center agent. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0 DO NOT watch this mock call like an outsider ...
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