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7:47
YouTube
Business School 101
What is Customer Relationship Management (CRM)？| From A Business Professor
Have you ever wondered how businesses maintain strong relationships with their customers, build loyalty, and drive growth? The answer often lies in a strategy called Customer Relationship Management, or CRM. But what exactly is CRM? What does it include, how does it work, and what benefits and challenges can it bring? In this video, I’ll ...
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